Quality and popularity formulas for the article SERVQUAL he
$$Quality=1/c∑↙{i=1}↖c nm_i-RS=1/5(14.1+1.61+7.69+35+11.32)$$
where:
- $nm_i$ is normalized quality metric $i$
- $c$ is the number of quality metrics
- $RS$ is the reducing score (if exists)
$$GlobalAI=|⋃↙{lang=1}↖10 Authors_{lang}|=2$$
$$PopGlobal=∑↙{lang=1}↖10 PopLocal_{lang}=5259$$
where:
- $lang$ is an index of language version
- $AI$ means Authors’ Interest (number of authors)
- $Pop$ means popularity of the article (number of page views)
- $Authors_{lang}$ is a set of unique names of the authors of article "SERVQUAL" in language $lang$ during June 2025
- $PopLocal_{lang}$ is a popularity of article "SERVQUAL" in language $lang$ in June 2025
The results of the calculations may be slightly different because of rounded values of normalized metrics in formulas