OTRS

OTRS - trouble ticket system software package. This software is the 486^th most popular in the global Wikipedia ranking of software and the 842^nd most popular software in English Wikipedia. Article “OTRS” in English Wikipedia has 24.8 points for quality (as of July 1, 2025). The article contains 7 references and 6 sections. The article also contains templates indicating quality issues, therefore its score was reduced by 1.31 points.

This article has the best quality in German Wikipedia. However, this article is the most popular in English version.

In June 2025 the article “OTRS” was edited by 1 authors in English Wikipedia and written by 2 authors in all languages.

Since the creation of article “OTRS”, its content was written by 173 registered users of English Wikipedia and edited by 845 registered Wikipedia users in all languages.

OTRS is on the 842^nd place in local ranking of software in English Wikipedia and on the 486^th place in global ranking of software in all the time.

The article is cited 105 times in English Wikipedia and cited 245 times in all languages.

The highest Authors Interest rank from 2001:

• Local (English): #26839 in August 2011
• Global: #13012 in August 2011

The highest popularity rank from 2008:

• Local (English): #40090 in February 2012
• Global: #54461 in February 2012

There are 25 language versions for this article in the WikiRank database (of the considered 55 Wikipedia language editions).

The quality and popularity assessment was based on Wikipédia dumps from July 1, 2025 (including revision history and pageviews for previous years).

The table below shows the language versions of the article with the highest quality.

#	Language	Quality grade	Quality score
1	German (de) OTRS		44.6231
2	Hungarian (hu) OTRS		44.5921
3	Chinese (zh) OTRS		31.7298
4	Arabic (ar) أو تي آر إس		27.6807
5	English (en) OTRS		24.8092
6	Polish (pl) OTRS		24.7182
7	Finnish (fi) OTRS		22.8898
8	Spanish (es) Open-source Ticket Request System		19.9548
9	Ukrainian (uk) OTRS		19.0657
10	Korean (ko) OTRS		17.6047

More...

The following table shows the most popular language versions of the article.

The most popular language versions of the article "OTRS" in all the time

#	Language	Popularity award	Relative popularity
1	English (en) OTRS		633 427
2	German (de) OTRS		537 386
3	Russian (ru) OTRS		245 370
4	French (fr) Open-source Ticket Request System		94 059
5	Spanish (es) Open-source Ticket Request System		86 648
6	Japanese (ja) OTRS		77 601
7	Polish (pl) OTRS		77 457
8	Italian (it) OTRS		66 117
9	Portuguese (pt) OTRS		48 160
10	Chinese (zh) OTRS		32 449

More...

The following table shows the language versions of the article with the highest popularity in the last month.

The most popular language versions of the article "OTRS" in June 2025

#	Language	Popularity award	Relative popularity
1	English (en) OTRS		1 385
2	German (de) OTRS		580
3	Russian (ru) OTRS		263
4	Spanish (es) Open-source Ticket Request System		222
5	French (fr) Open-source Ticket Request System		131
6	Chinese (zh) OTRS		107
7	Portuguese (pt) OTRS		88
8	Italian (it) OTRS		72
9	Polish (pl) OTRS		68
10	Japanese (ja) OTRS		61

More...

The following table shows the language versions of the article with the highest Authors’ Interest.

Language versions of the article "OTRS" with the highest Authors Interest (number of authors). Only registered Wikipedia users were taken into account.

#	Language	AI award	Relative AI
1	German (de) OTRS		175
2	English (en) OTRS		173
3	French (fr) Open-source Ticket Request System		72
4	Italian (it) OTRS		52
5	Dutch (nl) OTRS		52
6	Russian (ru) OTRS		48
7	Polish (pl) OTRS		37
8	Norwegian (no) Open Technology Real Services		35
9	Japanese (ja) OTRS		29
10	Persian (fa) اوتی‌آراس		20

More...

The following table shows the language versions of the article with the highest Authors’ Interest in the last month.

Language versions of the article "OTRS" with the highest AI in June 2025

#	Language	AI award	Relative AI
1	English (en) OTRS		1
2	Persian (fa) اوتی‌آراس		1
3	Arabic (ar) أو تي آر إس		0
4	German (de) OTRS		0
5	Spanish (es) Open-source Ticket Request System		0
6	Estonian (et) OTRS		0
7	Finnish (fi) OTRS		0
8	French (fr) Open-source Ticket Request System		0
9	Hungarian (hu) OTRS		0
10	Italian (it) OTRS		0

More...

The following table shows the language versions of the article with the highest number of citations.

Language versions of the article "OTRS" with the highest Citation Index (CI)

#	Language	CI award	Relative CI
1	English (en) OTRS		105
2	Korean (ko) OTRS		34
3	Arabic (ar) أو تي آر إس		20
4	Ukrainian (uk) OTRS		18
5	German (de) OTRS		14
6	Persian (fa) اوتی‌آراس		14
7	French (fr) Open-source Ticket Request System		8
8	Spanish (es) Open-source Ticket Request System		6
9	Chinese (zh) OTRS		5
10	Italian (it) OTRS		4

More...

#	Language	Value
ar	Arabic أو تي آر إس
de	German OTRS
en	English OTRS
es	Spanish Open-source Ticket Request System
et	Estonian OTRS
fa	Persian اوتی‌آراس
fi	Finnish OTRS
fr	French Open-source Ticket Request System
hu	Hungarian OTRS
it	Italian OTRS
ja	Japanese OTRS
ka	Georgian OTRS
ko	Korean OTRS
nl	Dutch OTRS
no	Norwegian Open Technology Real Services
pl	Polish OTRS
pt	Portuguese OTRS
ro	Romanian OTRS
ru	Russian OTRS
sk	Slovak OTRS
sv	Swedish Open-source ticket request system
ta	Tamil ஓ.ரி.ஆர்.எசு
tr	Turkish OTRS
uk	Ukrainian OTRS
zh	Chinese OTRS

Best Rank

English: #40090 02.2012

Global: #54461 02.2012

Best Rank

English: #26839 08.2011

Global: #13012 08.2011

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The WikiRank project is intended for automatic relative evaluation of the articles in the various language versions of Wikipedia. At the moment the service allows to compare over 44 million Wikipedia articles in 55 languages. Quality scores of articles are based on Wikipedia dumps from July, 2025. When calculating current popularity and AI of articles data from June 2025 was taken into account. For historical values of popularity and AI WikiRank used data from 2001 to 2025... More information